Overview
We are recruiting!
Our client in South Africa, Johannesburg is looking for a System Support and Implementation Specialist to join their team for a job vacancy within the Information and Communications Technology industry.
The System Support and Implementation Specialist plays a critical role in ensuring the smooth operation and function of the organization’s ICT applications. Their primary purpose is to provide technical and operational support, troubleshoot system issues, and maintain the stability and performance of ICT applications. By addressing user concerns, resolving issues, and implementing solutions, the Specialist ensures that employees have the necessary tools and systems to perform their duties effectively. They also contribute to minimizing downtime, enhancing user productivity, and ensuring data security and system reliability.
- Analyse fund rules, policies and mandates and summarize in a fund setup document
- Perform setup of fund parameters on the Everest system
- Perform data analysis, uploads and reconciliation
- Perform system testing on new functionality
- Write test cases for new functionality
- Provide technical assistance and support for Everest related incidents and service requests, including troubleshooting and resolving incidents and service requests
- Manage user profiles and application permissions
- Escalate and manage second and third tier system related tickets to applicable vendors
- Internal system training to end users
- Must be able to solve problems or make decisions referencing to organisational policies and procedures, external/ internal resources,
- Legislature and general practices within statutory Funds.
- Perform logical access control audits at a frequency defined by business policy
- Work closely with other IT teams to ensure a continuous, stable and efficient environment.
- Assist in establishing and maintaining accurate IT procedures and processes.
- Work closely with developers\ users\ external vendors on system projects or system related errors.
- Generate reports \ extracts from SQL
- Own and deliver on adhoc tasks and/ or projects as and when required
Essential Knowledge and skills
• Leadership: Inspire and motivate peers towards common goals, fostering a culture of collaboration and accountability.
• Communication: Articulate ideas clearly, listen actively, and adapt communication styles to engage diverse stakeholders effectively.
• Problem-solving: Analyse complex issues, identify root causes, and develop innovative solutions to overcome challenges.
• Strategic Thinking: Anticipate future trends, evaluate risks, and formulate long-term plans aligned with organisational objectives.
• Adaptability: Embrace change, remain flexible, and thrive in dynamic environments by quickly adjusting strategies and priorities.
• Decision-making: Make informed decisions based on data, analysis, and intuition, considering both short-term impacts and long-term implications.
• Collaboration: Build strong relationships, leverage diverse perspectives, and work effectively in cross-functional teams to achieve shared goals.
• Emotional Intelligence: Demonstrate empathy, self-awareness, and resilience in managing interpersonal dynamics and navigating challenging situations.
• Innovation: Encourage creativity, experiment with new ideas, and continuously seek opportunities for improvement and growth.
• Time Management: Prioritise tasks, manage resources efficiently, and maintain focus on key objectives to meet deadlines and deliver results effectively.
Qualification requirements
Knowledge of DC vs DB funds (Pension and Provident)
Degree/Diploma in Computer Science, Information Systems, or similar NQF level 6 qualification.
Database administration (MCSA Certificate)/ My SQL (Advantageous)
Knowledge of structured query language (SQL)
Over four years’ experience in a similar position (non-negotiable)
Everest knowledge will be an added advantage.
Knowledge of employee benefit administration processes
