Overview
We are recruiting!
Our client in Cape Town is looking for a Junior IT & Infrastructure Support to join their team for a job vacancy within the Information Technology industry.
To apply or for more information follow the link below.
- Providing general IT support to both the Cape Town and Mauritius offices.
- Ensuring both offices’ Wi-Fi and phone lines are operational and running smoothly at all times (Troubleshooting and liaising with service providers as necessary).
- Managing the provision of Internet/WIFI at all rental properties (Actioning data purchases and dealing with connectivity issues).
- Monitoring the IT helpdesk ticketing system and performing within the agreed support SLA.
- Providing Tech/IT onboarding assistance for new employees (Purchasing and issuing new laptops/PCs and other relevant hardware, software installation, and set-up, completing Laptop/PC Agreements, and creating email signatures).
- Maintaining the Software License Asset Register.
- Managing Software and Hardware upgrades and replacements.
- Maintaining IT Assets inventory and ensuring compliance with security policies.
- Monitoring performance SLAs for IT Hardware and Software Suppliers.
- AWS Cloud and Infrastructure Management (Managing cloud-related assets, including storage, backups, server health monitoring, and assisting in setting up, configuring, and maintaining IT infrastructure).
- Providing Software and Systems support (Assist with basic Software development tasks based on a signed-off specification).
- Zoho system support and process implementation in line with Group Strategy.
- Maintaining conference room IT facilities and equipment and providing tech support for meetings as required.
- Providing Tech/IT Support
- Maintaining Flight Simulator Software.
- Assisting with all Tech/IT requirements at Marketing events
- Management of WhatsApp Community Groups (Managing groups, adding new employees, and editing as required).
- Providing onsite Tech/System support for Spares/Parts Inventory system.
MINIMUM REQUIREMENTS
- Degree or Diploma in IT, Computer Science or related field (Essential)
- 1-3 years’ experience in IT Support, including AWS infrastructure Management (Essential)
- Strong experience with Microsoft Office Applications on both Windows and Mac (Essential)
- Experience with the latest version of Windows and Mac OS (Essential)
- Experience with Outlook mail client and experience of hosted exchange server (Advantageous)
- Microsoft Accreditation (Advantageous)
- AWS Accreditation (Advantageous)
- Valid Driver’s license and own vehicle (Essential)