Overview
We are recruiting!
Our client in the gaming industry in Kenya is recruiting for a Customer Service Lead. The position will be based in Nairobi, and open to Kenyan nationals. The role entails establishing and managing a proficient customer support team within the context of a betting environment. This position presents an exciting opportunity for a driven individual to make significant impact in a rapidly growing sector while contributing to the success of the company’s expansion endeavours.
To apply or for more information, please follow the link below.
Key Responsibilities:
- Lead the establishment and management of the customer support team in a betting environment.
- Develop and implement support strategies for betting services, including high-volume event handling.
- Train and mentor the team on betting products, industry regulations, and customer service excellence.
- Collaborate with IT to implement and optimize call center technology and systems.
Qualifications and Requirements:
- Professional certification in customer service or call centre management, or bachelor’s degree in business administration, communications, or a related field is advantageous.
- Proven experience in setting up and/or leading a customer support or call centre team.
- Strong understanding of call centre technology and CRM systems.
- Expertise in betting products and industry-specific customer service challenges.
- Leadership skills with a focus on team development and operational efficiency.
- Excellent communication and leadership skills to manage and mentor a finance team.
- Familiarity with financial software and advanced Excel skills.
Qualified candidates are encouraged to apply. Only short-listed candidates will be contacted.
